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All FAQs

Can I redeem my Celebration Gift Card at the Ben & Jerry’s kiosk at Hoyts Cinemas?

Celebration Gift Cards cannot be redeemed at Ben & Jerry’s kiosks at Hoyts Cinemas.  They can be redeemed at Ben & Jerrys Scoop Shops (https://www.benandjerry.com.au/scoop-shops)

My Celebration Gift Card is declining with Officeworks Online Store.

Officeworks Online Store are currently experiencing difficulties accepting Celebration Gift cards when purchasing items in the technology category. If you are trying to purchase an item in this category please visit your nearest Officeworks location to complete your purchase.

No other category is affected by this issue.

Please contact our Customer Service team by using the ‘Contact Us’ button in the top navigation of this website if you are unsure, or have any questions.

My Celebration Gift Card is declining at Officeworks Self Service Print Kiosk

Officeworks Self Service Print Kiosk’s do not accept Celebration Gift Cards.

How can I check the balance of my electronic merchant eGift card?

Please check the balance of your electronic merchant eGift card on the merchants own website. It is recommended that you check your balance each time before using your eGift Card.

How long do I have to spend my electronic merchant eGifts?

Validity periods may vary from product to product – before you exchange for an electronic merchant eGift(s) please check out each products T&C’s. These are either found directly within or accessible via a link within the product description.

I have lost my electronic merchant eGift card – what do I do?

Merchant eGifts can be re-sent if you have lost or accidentally deleted them (providing they are still valid), but we cannot replace eGifts that have been redeemed by a third party if an incorrect email address was provided during checkout. Gift Cards should be treated as cash – we cannot replace any that are lost, stolen or damaged once you’ve received them. Please contact is to resend your eGift card, by using the ‘Contact Us’ button in the top navigation of this website to initiate an inquiry.

I entered an incorrect email delivery address during checkout – what do I do?

If the email address provided was incorrect, please complete the Contact Us form via the use the ‘Contact Us’ button in the top navigation of this website to initiate an inquiry.

What do I do if I have not received my electronic merchant gift card after 48 hours?

First, please check your spam/junk folders. If you do not find it there, use the ‘Contact Us’ button in the top navigation of this website to initiate an inquiry.

Can I spend my electronic merchant eGift card on the merchant’s website?

This depends on the merchant’s policy.  Before you order your electronic eGift cards, please check out the terms and conditions for each card. These are found by clicking on the information icon within the product description. You can also visit the merchant’s website for more information.

Why can’t I select a merchant eGift card for less than or more than the amounts shown?

The minimum and maximum value for each merchant eGift card is set by the merchant according to their program terms.  You can select multiple eGift cards for the same merchant if you wish to have more than a single card will allow.

Can I redeem my Celebration card for more than one merchant’s eGift card?

Yes, you can split the value of your Celebration Card across multiple participating merchants.

How long will my electronic merchant eGift card take to arrive?

Your electronic cards will usually be delivered to you within minutes of processing your order.  However, delivery can take up to 48 hours if there are issues with your order that require us to manually handle your order.

Can I exchange my Celebration Gift Card for an eGift of a participating merchant?

Yes, your Celebration Gift Card can be exchanged for a partner eGift that is listed as participating retailer on your Celebration Gift Card. Please ensure your Celebration Gift Card has a sufficient funds available to complete the exchange. Visit https://exchangecelebration.com.au/ for more details. Please note that not all partners are available for the exchange service.

What happens if an item was purchased with the Celebration Gift Card and needs to be returned?

Each merchant will handle returns as per their own policies and may issue a refund back onto the Celebration Gift Card or offer a store credit or cash refund.

Are there any fees for using the Celebration Gift Card or checking the Gift Card balance or transaction history?

No, there are no fees associated with use of the Celebration Gift Cards or checking the Gift Card’s balance or transactions.

Are there Terms & Conditions that apply to the Celebration Gift Card?

Yes, you can view the full Terms & Conditions here.

\What happens if I lose my Celebration Gift Card, or it is stolen?

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions on the left navigation menu option of this website.

What if the value of the purchase I want to make is greater than the value/balance on the Celebration Gift Card?

In-store purchases: If your purchase is larger than your balance, ask the cashier to swipe the gift card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to carry out split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.

Online purchases:  Online merchants don’t have the capabilities to perform split credit transactions. You can either checkout for the balance on your Celebration Gift Card or exchange it for an available merchant eGift card.

Do I receive change on a Celebration Gift Card transaction?

No.  The Gift Card can be used within the expiry period until the balance reaches a nil value, no matter how small the balance.

What happens if I have not used all the funds when the Celebration Gift Card expires?

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

Do Celebration Gift Cards expire?

Yes, To obtain the expiry of your card, click here.

Can Celebration Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

Do I have to spend the entire amount of the Celebration Gift Card in a single purchase?

No. Gift Cards are partially redeemable.  Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can I see a list of transactions made with the Celebration Gift Card

Yes. You can view your Gift Card balance and transaction history at www.celebrationcard.com.au/check-balance or by clicking the ‘Check Balance’ option on the top navigation menu or by calling 1800 862 126.

How can I check the Celebration Gift Card available balance?

You can check your Gift Card balance by selecting ‘Card Balance’ from this website’s navigation menu or by calling 1800 862 126.  You will then be prompted to enter the 19-digit PCN Number on the Gift Card as well as the 4 digit PIN found on the back of the card.  The resulting search will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Is the balance updated automatically?

Yes. Each time you use a Celebration Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed.

You can check the balance of your Gift Card on the ‘Check Balance’ page on the left tab options. It is recommended that you check your balance each time before using your Gift Card.

Can I use Celebration Gift Cards to get cash out of the ATM?

No, the Celebration Gift Cards cannot be used to withdraw cash at ATM or EFTPOS facilities.

How do I add my Celebration Gift Card to my mobile wallet?

To add your Celebration gift card to your Mobile Wallet, follow the below steps:

  1. Go to the Wallet app on your mobile device.
  2. Click on the plus (+) icon.
  3. Select Debit/Credit or Payment card on the next screen.
  4. Enter your card details from your digital or physical card.
  5. Your card has now been added to your mobile wallet.

If your purchase is larger than your card balance, ask the cashier to redeem the gift card for the exact amount available on the card. Then pay the remaining balance with cash or another form of payment.

Can Celebration Gift Cards be used to make purchases online?

Yes, Celebration Gift Cards can be used online for select retailers. Use your Celebration Gift Card at a participating retailer’s online store by entering the required information on the Checkout page.

To obtain the expiry of your card, click here.

When shopping online, enter your card details in the debit/credit card section and not the gift card section.

Certain retailers may not be available for this functionality. See here for more.

When clicking on “see here for more” the default filter that is selected on the ‘participating retailers’ page is in-store this needs to change to online.

Please note that online merchants cannot perform split tender payments, so the amount of the purchase needs to be less or equal to the value of the card. If the amount of your purchase is greater than the value of your card, please use our exchange card service to make a purchase

Is the physical Card required to be used at the EFTPOS pin pad to authorise my purchase when using a Celebration Gift Card?

The retailer must use the pin pad provided when redeeming a Celebration Gift Card for goods or services as directed by the POS terminal. If you’ve already added your Celebration Gift Card to your mobile wallet or exchanged it for an eGift card then you will not require your physical card.

How do I use my Celebration Gift Card in-store?

Your Celebration Gift Card works the same as a Visa debit card. It can be used in-store, online, added to mobile wallet and exchanged for a participating merchant eGift card.

To redeem your Physical Celebration Gift Card in-store:

  1. Simply present your Celebration gift card at a participating retailer
  2. Swipe your card, select “Credit” and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the merchant.

Where can the Celebration Gift Card be used?

The participating retailers can be found on the ‘participating retailers’ page of this website. Apply the relevant filters, and hover over the brand logo to see how to redeem for each brand (instore, online and/or exchange for a merchant eGift card).

I have been given a Celebration Gift Card, how does it work?

Celebration Gift Cards are a pre-paid gift card run on the Visa network that carries a certain amount of spending power. Each time the Gift Card is used to purchase at participating retailers, that purchase amount is deducted from the Card’s available balance. When the value has been exhausted, it cannot be used for more purchases.

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